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User Registration

When customer access to the Pay Hub is enabled, designated users follow a streamlined registration process to set up their account and gain access to payment management functionality.

Registration Process​

The following steps outline the complete user registration journey from initial invitation to Hub access.

Step 1: Invitation Email​

New users receive an invitation email containing their access credentials and registration instructions.

Payment Hub Invitation Email

The invitation email includes:

  • Welcome message and account details
  • Secure registration link
  • Instructions for completing account setup

Step 2: Account Setup​

Clicking the registration link opens a secure account setup page where users create their login credentials.

Payment Hub Account Setup

Users complete their registration by:

  • Entering their full name for account identification
  • Creating a secure password meeting Access Identity requirements
  • Confirming their account details

Step 3: Accessing the Payment Hub​

After successful registration, users can access the Group Payments Hub through the Access platform navigation.

Access Platform Navigation

Post-Registration​

Once registration is complete, users have immediate access to:

  • Complete payment transaction history
  • Refund processing capabilities
  • Dispute and chargeback management
  • Comprehensive reporting and analytics
  • Account management and user administration tools